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Orders & Payments
Below are some of are common questions about Orders & Payments
How do I place an order?
Simply select PEPTIQ® Premium Collagen Peptides, add it to your cart, and complete checkout through our secure payment system.
What payment methods do you accept?
We accept major payment methods available through Shopify’s secure checkout, including credit/debit cards and other supported payment providers.
Is my payment information secure?
Yes. All payments are processed securely through trusted third-party payment providers. PEPTIQ® does not store or have access to your full payment details.
Can I cancel or change my order after placing it?
Orders are processed quickly to ensure timely delivery. If you need to make a change, please contact us as soon as possible at support@peptiq.com, and we will do our best to assist.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does order processing take?
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
How are shipping rates calculated?
Shipping rates are calculated automatically at checkout using paid USPS shipping rates, based on your location and selected delivery method.
Where do you currently ship?
At this time, PEPTIQ® ships within the United States only. International shipping may be offered in the future.
What is your return policy?
Due to the nature of our products, we only accept returns on unopened and unused items in their original packaging. Returns must be requested within 30 days of delivery.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos so we can resolve the issue promptly.