Refund policy

Last updated: 01/08/2026

At PEPTIQ®, we value trust and transparency. If for any reason you are not satisfied with your purchase, please review our refund policy below.

Returns

Due to the nature of our products, we only accept returns on unopened and unused items. To be eligible for a return, items must be in their original packaging and in the same condition as received.

Returns must be requested within 30 days of delivery.

Non-Returnable Items

For safety and quality reasons, we cannot accept returns on:

• Opened or used products
• Items marked as final sale
• Gift cards

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within a reasonable processing period. Shipping charges are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue promptly.

Exchanges

We do not offer direct exchanges at this time. If eligible, please initiate a return and place a new order.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a PEPTIQ® error.

How to Initiate a Return

To request a return or report an issue, please contact us at:

Email: support@peptiq.com

Include your order number and a brief explanation so we can assist you efficiently.

Final Notes

PEPTIQ® reserves the right to refuse refunds that do not meet the conditions outlined above. This policy applies only to purchases made directly through peptiq.com.